Account Deletion Request
Health World Tourism — Account and Data Deletion
Health World Tourism mobile app and website users can use one of the following two methods when they want to delete their accounts and the data associated with their accounts.
1) Instant deletion from within the app
In the mobile app: Follow the steps My Account → Settings → Delete My Account. After verifying your password, your account will be immediately closed.
2) Request via email
Send an email with the subject "Account deletion request" from the email address registered to your account to [email protected]. Your request will be processed within 30 days at the latest.
Deleted data
- First name, last name, email, phone, address, date of birth, gender
- Health information (allergies, medications used, chronic conditions, health notes)
- Profile photo, favorites, messages, and notification records
Stored data and their durations
- Appointment and payment records: Stored for 10 years as required by the Tax Procedure Law and relevant legislation; these records are kept anonymized.
- Server security logs: Deleted after 90 days.
- Backups: Deleted in cycles within 30 days.
You can also request the deletion of only specific data without deleting your account. For this, it is sufficient to write which data you want to be deleted to the same email address.
Contact: [email protected]