Cancellation and Refund Conditions
Cancellation and Refund Conditions
1. General Information
· This document contains the cancellation and refund conditions for online health consultancy and intermediary services offered by Health World Tourism Company LTD. Our company does not provide direct health services; it only assumes the role of intermediary and coordinator.
· This agreement is evaluated together with the Main User Agreement.
2. Nature of the Service
· Services received through the platform include digital processes such as treatment request evaluation, health institution matching, appointment organization, and communication support.
· The execution of the service begins with user approval.
3. Cancellation Conditions
· If the service has not commenced, the user can request a cancellation within 3 days from the date of purchase.
· Cancellation requests must be submitted in writing to www.healthworldtourism.com and/or [email protected].
· The relevant articles in the Main User Agreement apply regarding cancellation.
4. Refund Conditions
· For canceled services, payment refunds are made within 3 business days from the approval of the cancellation request.
· Refunds may be made in full or partially depending on the nature and execution status of the service.
· The company is not responsible for delays caused by banking and payment infrastructure.
5. Exceptions to the Right of Withdrawal
· In accordance with Article 15 of Law No. 6502, the right of withdrawal cannot be exercised in the following cases:
· If the execution of the service has begun with user approval
· If services have been specially planned and implemented for the user
· If direct communication has been established with healthcare providers
· The main principles specified in the Main User Agreement are the main principles, and this agreement will be evaluated considering the issues in the Main User Agreement.
6. Contact
You can contact us through the following channels for your cancellation and refund requests:
📧 Email: [email protected]
📍 Address: Office 408, Screenworks 22 Highbury Grove, London, United Kingdom, N5 2ER
📞 Phone: +44 7346 570550
1. General Information
· This document contains the cancellation and refund conditions for online health consultancy and intermediary services offered by Health World Tourism Company LTD. Our company does not provide direct health services; it only assumes the role of intermediary and coordinator.
· This agreement is evaluated together with the Main User Agreement.
2. Nature of the Service
· Services received through the platform include digital processes such as treatment request evaluation, health institution matching, appointment organization, and communication support.
· The execution of the service begins with user approval.
3. Cancellation Conditions
· If the service has not commenced, the user can request a cancellation within 3 days from the date of purchase.
· Cancellation requests must be submitted in writing to www.healthworldtourism.com and/or [email protected].
· The relevant articles in the Main User Agreement apply regarding cancellation.
4. Refund Conditions
· For canceled services, payment refunds are made within 3 business days from the approval of the cancellation request.
· Refunds may be made in full or partially depending on the nature and execution status of the service.
· The company is not responsible for delays caused by banking and payment infrastructure.
5. Exceptions to the Right of Withdrawal
· In accordance with Article 15 of Law No. 6502, the right of withdrawal cannot be exercised in the following cases:
· If the execution of the service has begun with user approval
· If services have been specially planned and implemented for the user
· If direct communication has been established with healthcare providers
· The main principles specified in the Main User Agreement are the main principles, and this agreement will be evaluated considering the issues in the Main User Agreement.
6. Contact
You can contact us through the following channels for your cancellation and refund requests:
📧 Email: [email protected]
📍 Address: Office 408, Screenworks 22 Highbury Grove, London, United Kingdom, N5 2ER
📞 Phone: +44 7346 570550