Health World Tourism

USER AGREEMENT Article 1 Parties This User Agreement (hereinafter referred to as the Agreement) is concluded between Health World Tourism Ltd, operating at Office 408, Screenworks 22 Highbury Grove, London N5 2ER (hereinafter referred to as the Company), and the individual registered as a 'User' who wishes to receive services from all institutions and organizations (hereinafter referred to as Facility – Healthcare Institution) promoted on the website www.healthworldtourism.com, operated by the Company (hereinafter referred to as the Platform). The Agreement will come into effect upon the User's electronic acceptance and will remain in force unless terminated by the parties in accordance with the agreement or if a situation arises that justifies the termination of the agreement. Article 2 Subject, Scope, and Main Outlines of the Agreement 2.1. The Company provides intermediary services to facilitate the meeting of Users with Facilities promoted within the scope of the Platform and advertised on the website. This agreement regulates this operation. 2.2. When a User makes a reservation for a facility through the Platform, the platform is responsible for ensuring and technically transmitting the reservation. 2.3. The Company – Platform is not responsible in any way for any services and/or treatments provided by the facility to the User. This responsibility lies entirely with the relevant facility. 2.4. Repeatedly, since the Company – Platform only provides intermediary services and also allows direct communication between the User and the facility in this intermediary service, the Platform has no responsibility for any disputes that may arise between the Facility and the User. The User has made the reservation and payment by conducting the necessary review and research for themselves and accepting the appropriate procedure at the appropriate facility. 2.5. This agreement is also a distance sales contract. This Agreement also regulates the rights and obligations of the parties regarding the special service ordered by the User from the Facility via the website in electronic form, in accordance with the provisions of the Law on the Protection of Consumers No. 6502 and the Regulation on Distance Contracts. Article 3 Rights and Obligations of the Parties 3.1. When you make a reservation for a facility through the platform, the Company fulfills all its obligations by transmitting this request to the relevant facility and forwarding the payment made to the facility. 3.2. The Company is in no way responsible for the service, procedure, or treatment offered by the facility or facilities. This responsibility lies entirely with the relevant facility and service provider. 3.3. The Company – Platform receives information from Facilities and service providers but does not guarantee that everything is correct. The user will conduct the necessary research in this direction and decide which of the offered services is suitable for them. 3.4. The Company – Platform is not a party to the contract, relationship, conditions, treatment, or procedure between the user and the service provider. Under no circumstances can the Company – platform be made a party to the relationship between the facility and the user. No responsibility can be imposed on the Company in this regard. The Company only provides intermediary services between the user and the company. 3.5. The user may need to create an account to make a reservation through the Platform. Please ensure that all your information (including payment and contact information) is accurate and up-to-date. Otherwise, you may not be able to access your account and reservations. The user is responsible for providing accurate information. 3.6. Any situation that may occur in the user's account is the user's responsibility. Therefore, do not allow anyone to use your account, and keep your username and password confidential. All responsibility in this regard belongs to the User. 3.7. Unless otherwise stated, it is assumed that the user is at least 18 years old and meets all legal requirements to use the Platform. 3.8. The user will decide on all transactions and services with the facility by personally discussing all details with the facility. In this sense, the User agrees, declares, and undertakes to share their medical and private information in detail with the facility and to conduct detailed inspection and control for the procedures. Article 4 Payment Terms 4.1. In order for the user to benefit from paid services, the usage fees described on the Site must be paid fully and completely with the payment terms and tools declared on the Site. The user agrees that the payment will be determined as a result of negotiations with the facility and will be paid accordingly. 4.2. The user will communicate in detail with the Facility regarding the fee and the transaction. The platform will carry out the necessary mediation processes for communication in this direction. 4.3. Fees related to the use of the products, payment terms, and the effective dates of the fees will be announced in the relevant sections of the Site. Changes to fees are at the discretion of the Company, and the new fee is effective from the date it is published on the Site. The user accepts all prices announced by the Company-Platform or the Facility in advance. The user will also be responsible for the payment of taxes and fees related to the relevant fees. 4.4. The user can terminate their membership at any time by paying for the service, even if it has not been provided, and by paying the fee for the expenses incurred during the usage period. In this regard, the user has the right to unilaterally terminate their membership. However, the user must pay for the reservation they have made and the facility they have approved. Again, the user cannot request a refund of the payment made due to the cancellation of the membership. 4.5. The Company reserves the right to make any changes regarding the type of paid and free products, service level, functionality, campaigns, or fees to be determined according to the contract duration/type. 4.6. Depending on the country the user is in and/or account settings, the option to pay in the local currency for the reservation may be offered. Payment can be made by selecting one of the currencies determined by the service provider. This service is provided solely for payment convenience and is conducted independently, not as a representative of the relevant facility. When using the local currency payment option, this service is applied separately and independently from the contract you have with the facility-service provider.

4.7. The user can cancel the reservation within 72 hours after the reservation without providing a reason. In this case, the same amount collected from the user will be refunded to you (the user). Apart from this, in case of cancellations made under the conditions determined by the Site and within other special periods determined, the collected amount or the part of the amount announced on the site may be refunded. This situation is related to special campaigns and announcements made on the site.

4.8. In case the user cancels the reservation or does not show up under normal conditions, the cancellation/unused reservation fee and refund will depend on the service provider's cancellation/unused reservation conditions.

4.9. When the user makes a reservation, they accept the applicable conditions displayed in the reservation process. In case you cancel the reservation or do not show up, the cancellation/unused reservation fee and refund will depend on the service provider's cancellation/unused reservation conditions. Some reservations can only be canceled free of charge up to a certain date, while others cannot be canceled free of charge.

4.10. If you make a pre-paid reservation (including all price components and/or deposit if any) and the facility cannot collect the payment on the specified date, they may cancel the reservation without prior notice. In case they cancel, the non-refundable payments you made can only be refunded at the discretion of the facility.

4.11. It is your responsibility to ensure that your payment is made on time (bank card, debit card, or credit card information must be correct and there must be sufficient funds in your account).

4.12. If you foresee that you will not be able to attend your appointment on time, you need to inform the relevant service provider directly about the situation and your new arrival time. Reaching the appointment on time is entirely the user's responsibility. The Platform accepts no responsibility for any consequences that may arise if not reached on time (for example, cancellation of the reservation or additional fees that may be requested by the service provider).

Article 5

Protection of Personal Data, Commercial Electronic Messages, and Intellectual-Industrial Rights

5.1. Under Turkish Law, the Platform and the Site may record, store in written/magnetic archives, use, update, share, transfer, and process in other ways the following information that can be defined as personal data under the Law No. 6698 on the Protection of Personal Data: User's name, surname, email address, Turkish ID number (Citizenship number), nationality, contact channel information, address, financial data, etc. This is for the purposes of receiving orders, providing products and services, improving products and services, resolving system issues, processing payments, using in marketing activities about orders, products, and services, updating User's information, managing and maintaining memberships, fulfilling the distance sales contract and other agreements established between the User and the Company, and ensuring that third parties perform technical, logistical, and other similar functions on behalf of the Company.

5.2. Users may receive commercial electronic communications via SMS/short message, instant notification, automatic call, computer, phone, email/mail, fax, and other electronic communication tools for the purpose of promotion, advertisement, communication, promotion, sales, and marketing of all kinds of products and services, as well as credit card and membership information, transactions, and applications in accordance with the applicable legislation. The User has accepted the sending of commercial electronic communications to them. They have been informed that they can withdraw this consent at any time.

5.3. The necessary measures for the security of the information and transactions entered by the User on the Website will be taken by the User.

5.4. The Platform and the Company have taken the necessary security measures in their system infrastructure according to the nature of the information and transactions to the extent of today's technical possibilities. However, since the said information is entered from the User's devices, it is the User's responsibility to protect them and to take necessary precautions to prevent access by unauthorized persons (including those related to viruses and similar harmful applications).

5.5. The privacy-security policies and terms of use of other sites accessed from the Website are valid, and the Company is not responsible for any disputes or negative consequences that may arise.

Article 6.

Personal Data and Experience.

6.1. You can enable features aimed at making your experience more suitable based on your interaction on the platform and personalization preferences, and offer you personalized services (including personalized marketing messages) to enhance your experience and facilitate your use of the platform. 6.2. The platform always works to improve the customer experience. Therefore, different designs, expressions, products, etc., may be shown to different users to learn how they react. As a result, when you visit the User Platform, you may not encounter some services or conditions. 7. Intellectual Property Rights 7.1. Unless otherwise stated, all rights on our Platform (technology, content, trademarks, appearance, etc.) belong to the Company (or its licensors), and by using our Platform, you agree to do so only for the intended purpose and to comply with the specified requirements. 7.2. Unless otherwise stated, you may not monitor, copy, download, reproduce, use for a different purpose, or scrape/crawl any element on our Platform without the written permission of the Company and its licensors. 7.3. It closely monitors every visit made on the platform, controls all correspondence between the User and the facility, and reserves the right to block anyone (and any automated system) suspected of doing the following: - Making an unreasonable amount of searches - Using any device or software to collect price information or other information - Engaging in any activity that creates unnecessary tension on the platform. 7.4. By uploading a review/image to our platform, you confirm that it complies with content standards and rules and that: - The accuracy of the image (e.g., you have not altered the image or uploaded an image of a different service provider) - The image does not contain viruses - You have the authority to share the image with us - You own all intellectual property rights contained (or have permission to use them) - It does not violate the privacy rights of other individuals - You take full responsibility for all claims against the Company related to this image.

7.5. The Platform is not responsible or liable for any uploaded image and has the authority to remove any image (for example, if it is determined that the image does not meet the criteria).

7.6. The Platform has no liability regarding all images, information, personal details, special sharing, etc., shared by the User with the Facility. All liability in this regard belongs to the Facility.

8. Communication:

8.1. The Platform may assist in establishing communication between the user and the facility; however, this does not impose any responsibility on the Company regarding the provision of the relevant service or any action or omission of the facility.

8.2. The facility does not guarantee that it will read messages sent by the user or fulfill requests. Communication between the user and the facility alone does not give rise to any legal claim or right to sue. If support is requested, the user can apply through the help channels provided by the Platform. They can file a complaint.

9. Measures Against Unacceptable Behavior

9.1. The Platform has the unilateral right to perform the following actions if you violate the conditions or fail to comply with applicable laws or regulations:

Prevent you from making reservations,
Cancel reservations you have previously made,
Prevent you from using the Platform, Customer Service, your Account,
Take legal action,

9.2. If the Platform detects that the user has communicated with the facility outside the channels offered on the platform and/or received the service through methods outside the platform despite the service starting via the platform channel, a penalty of 5,000 USD will be applied. Additionally, in case of such detection, the User's membership will be canceled.

The Company reserves the right to close the accounts of the user and the facility in case of actions and behaviors contrary to the rules, cancel the user's existing reservations, and not refund any paid reservation fees if applicable.

10. Limitation of Liabilities

10.1- In case you violate these Conditions and/or the conditions of the Service Provider, the platform-company is not responsible for the expenses you incur as a result.

10.2. The Company is also not responsible for the following situations:

Any loss or damage that could not reasonably be foreseen when you made your reservation or otherwise entered into these terms,
Any event occurring outside the control of the Company,
Any health problem, any complications, failure to achieve expected results, etc., that may occur during and/or after the treatment process,
Error in the email address, phone number, or credit card number

10.3. The Company makes no promises about the products and services of the Facility other than those expressly stated in these Terms.

10.4. These Terms are only valid between the user and the Platform. Nothing in these Terms grants any rights or authority to third parties other than the Service Provider.

11. Governing Law

11.1. Disputes under this agreement are subject to Turkish law.

11.2. The competent court is Istanbul (Çağlayan) Courts and Enforcement Offices.

11.3. The addresses provided by the parties on the Site and during registration are their official addresses, and it is the parties' responsibility to notify any changes.

12. Amendment

12.1. These Terms may be unilaterally amended by the Company - Platform. In case of significant changes, except where required by applicable legislation, users will be notified before the changes take effect. Announcing the change on the platform is sufficient for notification.

12.2. If the user does not accept the changes made, they should stop using the Platform.

12.3. Continuing to use the Platform after the date the changes take effect signifies acceptance of the revised Terms. The user's continued use of the Platform will be interpreted as acceptance of all current agreements.

12.4. Existing reservations remain subject to the Terms in effect at the time the reservation was made.

This user agreement comes into effect for both the Company and the User simultaneously after the user has read, approved, and accepted all the articles electronically. The parties are bound by all the articles of the agreement.

USER COMPANY